Q. How do I know what size to order?
Click here for a complete guide to how our clothing and accessories measure up. The best way to get an accurate fit is to go by measurements, not just age. If you are in between sizes, we usually recommend buying a size larger, but you should also consider how you want the item to fit and if you want to leave room for growth. If you have any questions, give us a call.
Q. Can I try something on? How do I do that?
Call us at (212) 460-5480 and we will help you locate your nearest retailer that carries Appaman!
Q. Can I return or exchange something? How do I do that?
At this time, we do not offer exchanges. Please visit our Policies and Returns page for complete information and a link to our Return Authorization page. Final Sale is offered on select styles and colors, and the prices reflect savings. Merchandise marked “final sale” may not be returned or exchanged and is not eligible for price adjustments.
Q. Can you adjust my order when a new promotion launches?
Any seasonal promotion is subject to change during that promotional time. Any purchase made during a seasonal promotion cannot be adjusted if a new or different promotion launches. Appaman will honor a one-time price adjustment within seven days of the online purchase if not originally purchased during a sale. Items marked final sale are not eligible for price adjustments. Please email firstname.lastname@example.org. Refunds will be processed within 3 to 5 business days and back to the original form of payment. All promotions exclude permanent collection.
Q. How long does it take for an order to ship? Do you offer expedited shipping?
All US orders placed through Appaman.com are shipped via FedEx. We offer Standard Ground (ships in 1 to 5 business days) and 3 Day Select shipping. 3 Day Select transit times are calculated from the day of shipping plus three business days (i.e. an order placed Wednesday evening would ship Thursday and arrive Tuesday) Orders to Canada ship via the United States Postal Service using Priority Mail International and delivered by Canada Post.
Q. How can I be notified when your next season launches? Do you promotions or sales?
Lots of ways! Just follow us on Instagram or become a fan on Facebook or fill out the newsletter post at the bottom of the homepage. (Pro tip: our email subscribers are the first ones to hear about product launches and promotions and sometimes have access to exclusive discounts). We also encourage you to visit our retailers world-wide and online as well.
Q. Do you attend trade shows?
Appaman attends trade shows all year round! You can see a list of Trade Shows that we attend by visiting the Wholesale section
Q. Do you accept designs and submissions from third parties?
Nope, all of our designs are Appaman originals. We hope they inspire you!
Q. Is Appaman affiliated with any charities or good will programs?
You know it! We work closely with and donate regularly to the following:
Q. Can I submit my cute kid to be considered as an Appaman model?
We certainly love seeing cute kids in Appaman clothing! If you become our fan on Facebook, or follow us on Instagram, we'd love for you to post pics of your kiddo in Appaman gear! Please note, at this time, Appaman is all set in the model department. If we do a casting call down the line, we would do so on our Facebook or Instagram pages. Follow us for updates!
Q. What sizes are in the Appaman range?
Our merchandise starts at 3 months and goes up to size 16. This includes Appaman Mini, (3-24 months), Appaman Girl (2T-10, limited styles available in 12 & 14), and Appaman Boy (2T-10 with limited styles available in 12 and 14). Boys Fine Tailoring is available through size 16. Please see our size chart for more details.
Q. Do I have to set up an account to place an order?
Not at all. But you will need to provide an email address in order for us to send you the order confirmation and tracking information.
Q. What is Klarna?
Klarna is a global payments provider that provides unique payment options. With Klarna's 4 interest-free installments, this allows you to split purchases into 4 equal payments automatically charged to your debit or credit card every 2 weeks. There is no interest, no fees, and no catch. It’s that easy. Click here to learn more.
Q. Can I place an order on the site and pick it up myself?
No way, sit back and let us do all the work for you. Besides, we like to pamper you with the best customer service possible. Save your gas money!
Q. Do you offer gift certificates for purchase?
Yes! You can find them here.
THE FINE PRINT (TERMS & CONDITIONS)
You may purchase and/or otherwise receive gift cards through the Appaman website. You do not need an existing account with Appaman in order to purchase or redeem a Gift Card. All accounts are subject to the Appaman Terms and Conditions in all respects. Gift Cards (which include, for purposes of the Agreement, e-gift cards and gift certificates) purchased from Appaman do not expire. Appaman Gift Cards may be redeemed on Appaman's website only. Appaman Gift Cards are issued in U.S. Dollars. Appaman Gift Cards cannot be transferred, exchanged or resold and cannot be redeemed for cash (except where required by law) or credit. All sales of Appaman Gift Cards are final and non-refundable. Appaman is not responsible for lost or stolen Gift Cards.
Q. When I set up an account, will I receive snail mail or email newsletters?
We hope that you would like to be kept in the Appaman loop! We do send out email blasts to our online customers who opt to receive them. If you do not want to receive our newsletters, simply click the "unsubscribe" link in the email. You can always find updates, contests and giveaways via our Instagram or Facebook pages as well!