Policies and Returns

 

RETURNS AND EXCHANGES

Items returned within 30 days after the order has shipped are eligible for a full refund of the purchase price. In order for your return to be accepted, the item(s) must meet all of the following requirements: unworn, unaltered, unwashed or damaged, tags factory attached, with its original packaging and not marked Final Sale.

Returns are easy and hassle-free!

Click here to visit our Returns Center

How it works:
Visit our Returns Center, then enter your email to get a return started. Select the eligible item(s) you want to send back. You will be able to instantly print a FedEx return label. Box up your return along with your original packing slip and drop it off to a FedEx location. Within one week after the order has been delivered back to us, you will receive a notification of your refund (original purchase less $8 label fee).

Damaged and/or Defective merchandise procedures
First of all, please accept our apology! If you received an item that is damaged/defective, you must notify us within 7 days of receipt or your return/exchange will not be accepted. Please note: shipping and handling charges are non-refundable. However, if we can replace your item with the exact one we originally sent out, then the shipping and handling fees to get it back to you are on us. If you would rather not receive an even exchange for your damaged/defective merchandise, then return it to us within 7 days of receipt to the address listed above and we will gladly issue a refund based on your original form of payment. Otherwise, give us a call at 212-460-5480 or email us at hello@appaman.com

 

Exchanges

Made a sizing snafu?
We know that size can be an issue when fitting growing kids. We do ask that you refer to our size chart to ensure the best fit before placing your order. However, we are unable to process exchanges for sizing or order errors made by the customer. We simply ask that you follow the guidelines for returns stated above and place a new order for your desired items. Please note: shipping and handling charges are non-refundable.

If you find that we sent you the wrong merchandise, we will gladly process an exchange for the item originally ordered. Just drop us an email at support@appaman.com to get the process started. Please understand that we are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be refunded, plus the shipping and handling fees.

Things to consider when sending items back to Appaman.com
We recommend you using a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Appaman.com is only responsible for packages that leave our shipping warehouse, from orders placed through Apppaman.com. Please return your items in the original packaging if possible.

Need to return or exchange Appaman merchandise purchased from another online retailer or physical store?
Please contact the store that you made the purchase from directly. Appaman.com does not accept responsibility for any other stores policies and procedures and will not accept returns, refund or exchanges of merchandise received outside of appaman.com

 

SHIPPING

Appaman Covid-19 Update
We hope you are staying well during this time of uncertainty. Our e-commerce store is open and shipping under best safe practice and responsibility guidelines. Due to Covid-19, you may experience a delay in receiving your order but we assure you we are doing our best to fulfill orders as quickly as possible. We thank you for your patience and understanding during this extraordinary time.

Shipping
Standard US shipping takes 1-5 business days from the day your order is processed. To Canada, 5-10 business days. Please note - we do not ship Saturdays, Sundays or holidays. Once your order has shipped, you will receive an email informing you that the order has shipped. 

Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

Shipping Methods
All US orders placed through Appaman.com are shipped via FedEx. We offer Standard Ground and 3 Day Select shipping. 3 Day Select transit times are calculated from the day of shipping plus three business days (i.e. an order placed Wednesday evening would ship Thursday and arrive Tuesday). Orders to Canada ship via the United States Postal Service using Priority Mail International and delivered by Canada Post. There is a $30 flat rate for shipping to Canada. 

Customs, taxes, and duties
Appaman.com does not pre-pay fees associated with customs, duties, or border taxes for Canada-bound shipments. The customer is responsible for associated fees and should check current rates before placing an order.

When will I be charged for my order?
Once your order is placed, your credit card will be charged.You will only be charged for the items that you ordered, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

Order Cancellations
We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. We are not responsible for typographical errors.

 

GENERAL POLICIES

Payments
We accept several forms of payment here at appaman.com We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and Klarna. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. All prices are in US Dollars.

Appaman.com ships to the US and Canada only
We ship to all of the United States and Canada only. Orders shipped to the Northwest Territories, Yukon and Nunavut will ship standard USPS International and cannot be expedited. All of our web site prices are in U.S. dollars, and the credit card company will calculate the exchange automatically. Please note that most orders sent outside of the US will ship from Appaman.com on their processing day, they are subject to review by Customs upon arrival. Appaman does not pre-pay customs or duties. The customer will be responsible for any duties and fees issued by Customs.

We only accept orders online or via phone. We process orders for delivery through our warehouse located in New Jersey.
Basically, this means you can place an order online or via phone, but you cannot come to our office or warehouse to pick it up yourself. Sit back and let us do all the work for you! Besides, we like to pamper you with the best customer service possible. Save your gas money and buy another Appaman top instead!

 

PRIVACY STATEMENT

What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Outside of Appaman
The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please email us at support@appaman.com. We use some third-party services to collect, process and/or store information regarding consumer preferences related to our products and our websites. These third-party services may use cookies and transparent GIF files to collect information on our websites as a part of the service but should not be using that information for any purposes outside of those expressed below.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, Appaman reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Retention of Personal Information
Appaman retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.

Right to Transfer
Appaman also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including, but not limited to, liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Appaman or of any of the business assets or a division thereof. Appaman may decide to retain a copy of the information after the sale or transfer for any use.

How to remove your name from our emailing list
When you fill out one of our forms or other requests for information, you may choose to receive email that informs you about new merchandise in our stores or online, as well as special offers and promotions. In addition, we may send you emails to help us learn more about you and your preferences. If, after you have shared your email address with us, you decide that you do not want to receive e-mail from us, you have several options to let us know of your preferences: You can stop future emails by clicking on the link shown in the footer of every Appaman email and unsubscribe from our list or email us at support@appaman.com and ask to have your name removed from our emailing list. As it relates to questions you might have about our Privacy Policy or if you have a concern that Appaman may have failed to adhere to this Privacy Policy, please call customer service at 212.460.5480 or email us at support@appaman.com

How to remove your name from our catalog list
When you fill out one of our forms or other requests for information, you may start receiving catalogs from us. If you no longer wish to receive a catalog, please email us at support@appaman.com

About Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

About Payments
Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Links
Some links on our store may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

This site uses cookies
We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major web sites use them. Cookies stored on your computer do not contain any personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser's help section for instructions on how to do this.

For your convenience, we have listed the most common browsers below and the steps to enable the acceptance of cookies:
Internet Explorer Versions 6 & 7: From the Internet Explorer Tools menu, click Internet Options. On the Internet Options window, click on the Privacy tab. On the Privacy tab, click the Edit button (in IE6) or the Sites button (in IE7) to open the Per Site Privacy Actions window. Type http://www.appaman.com/ into the Address of Web Site field and click Allow.
Safari: From the Safari menu, click Preferences. Select the Security icon. Under Accept Cookies, click to select the Always option. Close the window.
Firefox: From the Firefox menu, select Tools. From the Options menu, select Privacy. Check the Accept Cookies from Sites box and the Accept Third Party Cookies box.

Changes to this Policy
We reserve the right to modify this privacy policy. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

TERMS OF SERVICE

OVERVIEW
This website is operated by Appaman Inc. Throughout the site, the terms “we”, “us” and “our” refer to Appaman. Appaman offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 6 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 7 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 8 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 9 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Appaman, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 10 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Appaman Inc and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 11 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 12 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 13 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 195 Chrystie Street, New York, NY, US 10002

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.