Policies and Returns

Returns  and  Exchanges

Items returned within 30 days after the order has shipped are eligible for a full refund of the purchase price. In order for your return to be accepted, the item(s) must meet all of the following requirements: unworn, unaltered, unwashed or damaged, tags factory attached and with its original packaging.

To make a return, you must first submit your request at our return page. You can begin the process by using the link below:

Submit a return request >

You must submit a request using the link provided before mailing back your items to be eligible for a refund. Once your request has been made, we will contact you with further instructions on how to process your return.

Once your package has been received, your refund will be applied to the payment method used at the time of purchase. You will be notified via email when this refund has taken place to the address provided during the original transaction. Please allow 2-3 weeks from the time you mail your return to be processed. Please note: shipping and handling charges are non-refundable, and items sold during Final Sale promotions are not eligible for return unless damaged or defective.

Customer is responsible for return shipping costs. We highly recommend you insure and track your parcel and adequately protect it during shipment. Appaman is not responsible for product lost or damaged during return shipments.

Damaged and/or Defective merchandise procedures
First of all, please accept our apology! If you received an item that is damaged/defective, you must notify us within 7 days of receipt or your return/exchange will not be accepted. Please note: shipping and handling charges are non-refundable. However, if we can replace your item with the exact one we originally sent out, then the shipping and handling fees to get it back to you are on us. If you would rather not receive an even exchange for your damaged/defective merchandise, then return it to us within 7 days of receipt to the address listed above and we will gladly issue a refund based on your original form of payment. Otherwise, give us a call at 212-460-0979 or email us at hello@appaman.com


Made a sizing snafu?
We know that size can be an issue when fitting growing kids. We do ask that you refer to our size chart to ensure the best fit before placing your order. However, we are unable to process exchanges for sizing or order errors made by the customer. We simply ask that you follow the guidelines for returns stated above and place a new order for your desired items. Please note: shipping and handling charges are non-refundable.

If you find that we sent you the wrong merchandise, we will gladly process an exchange for the item originally ordered. Just drop us an email at hello@appaman.com to get the process started. Please understand that we are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be refunded, plus the shipping and handling fees.

Things to consider when sending items back to Appaman.com
We recommend you using a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Appaman.com is only responsible for packages that leave our shipping warehouse, from orders placed through Apppaman.com. Please return your items in the original packaging if possible.

Need to return or exchange Appaman merchandise purchased from another online retailer or physical store?
Please contact the store that you made the purchase from directly. Appaman.com does not accept responsibility for any other stores policies and procedures and will not accept returns, refund or exchanges of merchandise received outside of appaman.com


Standard shipping for orders in the US/Canada take 5-10 business days from the time your order was placed. Please note - we do not ship Saturdays, Sundays or Holidays. Once your order has shipped, you will receive an email informing you that the order has shipped. Orders placed before 10am EST will be processed the same day. You can always login here to your account to check the status.

Shipping Methods
All US orders placed through Appaman.com are shipped via UPS. We offer Ground and 3 Day Select shipping. Orders to Canada ship via the United States Postal Service using Priority Mail International.

When will I be charged for my order?
Once your order is placed, your credit card will be charged.You will only be charged for the items that you ordered, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

Order Cancellations
We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. We are not responsible for typographical errors.

General  Policies

We accept several forms of payment here at appaman.com We accept Visa, Mastercard and American Express. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. All prices are in US Dollars.

Appaman.com ships to the US and Canada only
We ship to all of the United States and Canada only. Orders shipped to the Northwest Territories, Yukon and Nunavut will ship standard USPS International and cannot be expedited. All of our web site prices are in U.S. dollars, and the credit card company will calculate the exchange automatically. Please note that while most orders sent outside of the US will ship from Appaman.com in about the same amount of time as orders shipping to the US, they are subject to review by Customs upon arrival.

We only accept orders online or via phone. We process orders for delivery through our warehouse located in New Jersey.
Basically, this means you can place an order online or via phone, but you cannot come to our office or warehouse to pick it up yourself. Sit back and let us do all the work for you! Besides, we like to pamper you with the best customer service possible. Save your gas money and buy another Appaman top instead!

Privacy  Statement

What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

About Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

About Payments
Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Some links on our store may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

This site uses cookies
We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major web sites use them. Cookies stored on your computer do not contain any personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser's help section for instructions on how to do this.

For your convenience, we have listed the most common browsers below and the steps to enable the acceptance of cookies:

  • Internet Explorer Versions 6 & 7: From the Internet Explorer Tools menu, click Internet Options. On the Internet Options window, click on the Privacy tab. On the Privacy tab, click the Edit button (in IE6) or the Sites button (in IE7) to open the Per Site Privacy Actions window. Type http://www.appaman.com/ into the Address of Web Site field and click Allow.
  • Safari: From the Safari menu, click Preferences. Select the Security icon. Under Accept Cookies, click to select the Always option. Close the window.
  • Firefox: From the Firefox menu, select Tools. From the Options menu, select Privacy. Check the Accept Cookies from Sites box and the Accept Third Party Cookies box.

Changes to this Policy
We reserve the right to modify this privacy policy. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Terms  of  Service