Hi, how can we help you?

Orders ship Monday through Friday during business hours. Once we receive your order, it will be dispatched within 1–3 business days. You'll receive a shipping confirmation email with tracking information once your items have left our warehouse.

Estimated delivery: For most orders, please allow 1–7 business days for delivery after your order ships, depending on your location. Some states may take an extra day or two since they are farther from our warehouse in New Jersey. Please note these are average delivery times and are not guaranteed. Packages shipping to Canada may need a few extra days to clear customs.

Sales & holidays: During high-volume sale or holiday periods, please allow an extra 3–5 days for processing and shipping, as our warehouse and most carriers are backed up.

Please note: we do not take responsibility for lost or missing packages that show successful delivery to the address on the order.

Questions? Email us at support@appaman.com.

We currently ship within the United States and to Canada.

Outside North America? Use our store locator to find a retailer near you.

Domestic orders

• US orders placed on Appaman.com ship via ground shipping.
• Orders over $75 ship free.
• Orders under $75 have a $9.99 shipping fee.

International orders

• Orders to Canada ship with the United States Postal Service via Priority Mail International, with final delivery by Canada Post.
• Shipping to Canada is a $30 flat rate.

Unfortunately, we do not offer any expedited shipping options at this time. We apologize for any inconvenience!

Once an order is placed, we begin processing it right away, so we can't guarantee that changes or edits can be made. If you reach out as soon as possible, we will always do our best to accommodate your request!

Please email support@appaman.com with your order number and your full updated address.

Please note: for orders that have already shipped, we are unable to update the delivery address.

Appaman.com does not prepay fees associated with customs, duties, or border taxes for Canada-bound shipments. The customer is responsible for these fees and should check current rates before placing an order.

Yes! We can ship to a P.O. box via USPS.

If USPS has marked your address as undeliverable, we cannot guarantee delivery. We will reach out to you if we anticipate any delivery issues with your order.

Haven't received an order confirmation?

An order confirmation email will be sent to the email listed on the order once an order has been placed. Please check your spam or promotions folder first. If you still don't see it, please contact us at support@appaman.com and include:

• The name and shipping address the order was placed under
• Any other relevant order information
• The email address you'd like connected to your order — we'll update it for you!

Received your order confirmation but your order hasn't shipped yet?

Please allow 1–3 business days for your order to be packaged and shipped. You will receive an email with tracking information once it is on the way!

If your order still hasn't shipped after 5 business days, please email support@appaman.com with your order number and we'll be happy to help further.

Once your items have left our warehouse, you'll receive a shipping confirmation email with tracking information. Select Track Package at the bottom of that email to see the carrier's estimated delivery time.

You can also open the chat feature in the bottom-right corner of our website and select Track Package to get the carrier's delivery estimate for your order.

If you have an account, you can also see your orders by logging in to your account.

Domestic orders

Please allow 1–3 days after shipment for tracking to appear on the carrier's website. If it's been longer than that and your tracking still hasn't updated, please email support@appaman.com with your order number so we can help further.

International orders

Please allow up to 5 business days for tracking to update in the USPS system. If it's been longer than that and your tracking still says “Shipping label created, USPS awaiting item,” please email support@appaman.com with your order number.

Please note: Appaman does not take responsibility for lost or missing packages that show successful delivery.

We're sorry for any delay with your order! First, check the latest status using your tracking link (see how to track your order). We always recommend reaching out to the carrier directly to see if they are able to assist you with locating your order.

If the carrier is unable to help, please email support@appaman.com with your order number and we'll assist you further.

If your tracking shows your package was delivered but you can't find it, we recommend:

1. Checking around any door or foyer areas, and with your building's front desk or mailroom.

2. Asking your neighbors if they received your items.

3. If you still can't locate your order, contacting the carrier directly — they may have more information about where your package was left.

Please note: we do not take responsibility for lost/missing packages that show successful delivery.

We are sorry to hear that your package was returned to sender!

Please email support@appaman.com with your order number and the address you'd like your package delivered to, and we'll do our best to assist.

If USPS has marked your address as “undeliverable,” we recommend using an alternate delivery address to ensure your order is delivered to you safely.

Return conditions (all orders, U.S. and Canada)

• Returns, exchanges and store credit must be requested within 21 days of delivery.
• Items must be unworn, unaltered, unwashed, and undamaged, with factory tags attached, in their original packaging.
• Items purchased at a discount of 40% or more are final sale.
• Final Sale items cannot be returned or exchanged.

U.S. Returns

1. Returns for Refund

• Domestic returns for a refund using our return label incur a $9.99 shipping/restocking fee per label. To avoid this fee, choose the store credit or exchange option!
• Please allow 7–10 business days for our team to process your return.
• Refunds are issued to your original form of payment within 7 business days, depending on your bank's clearance times.
• Want your money right away? Select Reshop as your refund option in our returns portal to receive your refund instantly, for a fee. Further Reshop policies and restrictions can be found on Reshop's website.

2. Free Exchanges

• Domestic exchanges and store credit returns ship free.
• Exchanges ship via standard UPS Ground.
• Exchanges are processed at the discounted amount you paid for each item. A new discount code cannot be applied to exchanges for different items.
• Exchange requests for out-of-stock items will automatically be issued as store credit.
• You'll receive an email with your new order number once your exchange is processed.
• Each order may be exchanged twice.
• Exchange orders cannot be canceled.

3. Store Credit

• Store credit is issued as a gift card for future purchases.
• Store credit is granted once your items are delivered.
• Please allow 7–10 days for your return to be processed and your credit to be emailed to you.
• Choose store credit to earn bonus credit!

Canada Returns

Please allow 7–10 business days for processing after delivery.

1. Returns for Refund

• Once you request a return, you'll receive the full address to send it to.
• International returns require you to provide your own return shipping label.
• Please allow a few extra days for your package to clear customs.
• Refunds are issued to your original form of payment within 7 business days, depending on your bank's clearance times.

2. Store Credit

• Store credit is issued as a gift card for future purchases.
• Store credit is granted once your item is delivered.
• Please allow 7–10 days for processing and for your credit to be emailed to you.
• Choose store credit to earn bonus credit!

Ready to send something back? Start a return or exchange.

You can start a return in our returns portal. Choose an exchange, store credit, a refund to your original form of payment, or an instant refund with Reshop.

• Refunds are subject to a $9.99 shipping/restocking fee. Domestic exchanges and store credit returns ship free.
• Instant refunds: select Reshop as your refund option to get your refund instantly, for a fee. Further Reshop policies and restrictions can be found on Reshop's website.
• Returns must be requested within 21 days of delivery.
• Items purchased at a discount of 40% or more are final sale.

See our full return policy for all eligibility rules.

Please contact the store you made the purchase from directly. Appaman.com does not accept responsibility for any other stores' policies and procedures and will not accept returns, refunds, or exchanges of merchandise received outside of Appaman.com.

You can start an exchange in our exchange portal.

Free shipping applies to all domestic exchanges and store credit returns. Exchanges must be requested within 21 days of delivery, and items purchased at 40% off or more are final sale. See our full return policy for all eligibility rules.

U.S. Exchanges

We offer two exchange options:

1. Instant Exchange: Your exchange is ordered as soon as you submit it, and a hold is placed on your credit card. If the items from your Instant Exchange are not received within 14 days, the full exchange amount will be charged to your card.

2. Standard Exchange: Your exchange order is processed once the carrier scans your return.

• All exchanges ship via standard UPS Ground shipping.
• You'll receive an email with your new order number.
• Exchanges are processed at the discounted amount you paid for each item. A new discount code cannot be applied to exchanges for different items.
• Due to our fast processing times, exchange orders cannot be canceled.
• If a requested exchange item is out of stock, it will automatically be issued as store credit.

Canada Exchanges

Unfortunately, we are unable to process exchanges on international orders at this time. We apologize for any inconvenience!

Shop Now is an option in our exchange portal that lets you exchange your items and choose different products directly on our website.

• Choosing Shop Now may qualify you for bonus credit toward your new exchange order.
• Bonus credits apply only to exchanges where the value of the new items exceeds that of the returned items.
• Bonus credits cannot be refunded or transferred.
• Shop Now is currently not available for international customers returning items from outside the U.S.

As a member, you can enjoy exclusive rewards and benefits. Members can earn points on all purchases and redeem them for discounts on future orders.

In addition, members have access to member-only promotions, early access to sales, and more.

See all membership benefits.

Joining our loyalty program is easy and free.

• If you already have an Appaman account, you are automatically enrolled in the program.
• If you don't have an account yet, join on our rewards page!

There is a pending period, and rewards points are issued 7 days after your order has been fulfilled. You can see your pending and available points on our rewards page.

You earn points every time you shop with us and by completing special actions such as leaving a review. There are plenty of ways to rack up points and enjoy amazing rewards.

See the full list of ways to earn points and start making the most of your loyalty today!

Exchanging your points for rewards couldn't be easier!

1. Choose from the reward options on the rewards page.

2. Click the Redeem button to redeem your chosen reward.

3. Copy the code and use it at checkout.

To check your points balance, log in to your account, or log in on our rewards page.

Your points will expire after one year of inactivity – but don't worry, we've got your back!

We'll send you a reminder email well in advance so you can redeem your points before they disappear.

Thank you so much for sharing us with your friends! We really appreciate it.

A gift card will be sent to you after your friend completes their first purchase on our website. Please note it might take 24 hours for the gift card to be sent to you. When this happens, you will receive an email letting you know that one of your referrals made a purchase using your referral link and that a reward was added to your account.

Remember, to qualify for referral rewards:

• You must refer a friend using your unique referral link.
• Your friend must be a new customer and complete their first purchase using the referral link provided.
• Referral rewards are only granted for first-time purchases made by new customers.
• Orders placed without the referral link or by existing customers do not qualify.

If you need more help, email us at support@appaman.com.

Yes! If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied.

The points you used to redeem the discount will also be added back to your rewards account.

• Full return: If you return your entire purchase, the points earned from that order will be deducted from your rewards account.
• Partial return: If you make a partial return, only the points earned from the returned item(s) will be deducted.
• Points already used: If you've already redeemed or used those points on a different order, Appaman will deduct the value of the redeemed points from your refund for the returned item(s).

Example: If you earned 150 points on your first order and redeemed them ($15 value) on a second order, but then returned your first order entirely, $15 will be subtracted from your refund total.

Points cannot be transferred or shared, as they are tied directly to your account.

It's very important to always use the same email address when placing orders to keep all your points in one place. Unfortunately, if you've used two different accounts, we cannot combine the points from those accounts.

Keeping everything under one email ensures a seamless experience and makes it easier for you to enjoy your rewards!

Yes, our loyalty program includes three tiers, each offering exclusive benefits and rewards!

See the full list of tiers and perks. Explore the benefits of moving up the tiers and enjoy even more rewards as you shop!

Our referral program is simple and rewarding!

Share your unique referral link, found on our rewards page, with friends who haven't shopped with us before. When your friend makes their first purchase using your link, both of you receive a $15 gift card as a thank-you!

Please note:

• Your friend must use your personal link to complete their first purchase.
• The referral reward is only available for first-time customers.
• Orders placed without the referral link or by existing customers do not qualify.

For the fastest assistance, our team is always just an email away at support@appaman.com. You can also start a chat using the chat icon in the bottom-right corner of our website, or send us a message through our contact form. We reply within 12 hours during business hours.

Appaman does not price match third-party vendors and does not offer price adjustments.

SMS newsletter: Simply reply STOP to any of our texts.

Email newsletter:

1. Open the last email newsletter you received from us.

2. Scroll all the way down.

3. Click Unsubscribe.

Not at all! But you will need to provide an email address so we can send you your order confirmation and tracking information.

Setting up an account gives you access to cool deals and promotional codes, and automatically enrolls you in our loyalty program. Create a free account.

You know it! We work closely with and donate regularly to children and families, as well as to the following organizations:

• GOOD+ Foundation
• NYCares Annual Coat Drive
• NYC LYFE Program: Living for the Young Family through Education

Not at this time. Orders placed on our website are shipped directly to you.

If you would rather shop in person, check our store locator to find a retailer near you that carries Appaman.

We accept several forms of payment:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Klarna (see our Klarna FAQs)

We do not accept checks, money orders, purchase orders, or orders placed by mail.

All prices are listed in US Dollars.

We are sorry to hear that you are having difficulty with our website. A few things to try:

• Make sure you've selected a size, and check that the size isn't sold out.
• Refresh the page, or try a different browser or device.
• Turn off any ad blockers or browser extensions and try again.

Still not working? Email us at support@appaman.com with the product name, the size you want, and a screenshot if you can, and we'll help you place your order.

Not sure how to care for your new Appaman pieces? See our Coat Care Guide for coats and jackets, and The Suit Care Guide for suits. For everything else, follow the care instructions on the garment's label.

Oh, no! First, make sure that you are typing the code in correctly and that the promo code is valid for all items in your order.

Please note that discount codes can be used only once and cannot be applied to bundles, discounted items, or our Core Collection.

Gift card codes must be entered separately.

If you’re having trouble applying either of these, send a screenshot of the page to support@appaman.com so our team can help!

Please email support@appaman.com with your order number and the discount code you would like to apply, and our team will be happy to help further.

Please note that discount codes can be used only once, cannot be combined, and cannot be applied to our bundles or Core Collection.

All current promotions and their details are listed on our Sale Terms & Conditions page, which we keep up to date. You can also shop everything on sale in our sale collection.

Want the next deal first? Join our email list for 10% off, or sign up for texts for 15% off. (Both offers are for first-time subscribers only. Check our sale terms for the latest offer details.)

Please note that all discount codes can be used only once, cannot be combined, and cannot be applied to our bundles or Core Collection.

Pro tip: our SMS subscribers are the first to hear about product launches and promotions (and sometimes have access to exclusive discounts).

We are sorry to hear that your item is damaged, and we would love to make it right! Please email support@appaman.com with your order number, a short description of the issue, and clear photos of the damaged item so our team can assist further.

Items bought on Appaman.com are covered by a one-year warranty against manufacturing defects. See our warranty and damaged clothing guidelines for what's covered.

We’re sorry to hear that we’ve sent you the wrong item. We would like to make it right!

Please start an exchange for this item, so we can send you the right one.

If you need any help with the process, please email support@appaman.com.

We’re sorry to hear you are missing an item. Orders can sometimes ship in multiple packages, so first check your shipping confirmation emails to see if a second package is on the way.

If everything has arrived and an item is still missing, please email support@appaman.com with your order number and the item that is missing, and we will do our best to further assist.

We are so sorry that we were unable to fulfill your order. We always do our best to alert customers as quickly as possible as to why we have to cancel an order, so please check your inbox for a separate email explaining the cancellation.

If you are unable to find that information, please email support@appaman.com with your order number, and we will be happy to help further.

• If your card was charged, please allow 3–5 business days for the funds to be deposited into your account.
• If the payment was only authorized/pending and was not captured, please allow 3–5 business days for the transaction to be removed from your banking statement.

If you have any additional questions or concerns, please reach out to your banking provider directly for more information.

To request a change or cancellation, please email support@appaman.com with your order number as soon as possible, and we will do our best to accommodate your request.

Please note that if your order has already shipped, we are unable to cancel or change it. You can still start a return once it arrives.

See our full size guide, which explains how our clothing and accessories measure. You can also go straight to the boys' size chart, girls' size chart, suiting size chart, or accessories size chart.

The best way to get an accurate fit is to go by measurements, not just age. If your child falls between sizes, we usually suggest sizing up — but also consider how you want the item to fit and whether you want room to grow.

Our 2T bottoms include extra room for diapers.

Items in our Core Collection restock frequently, but most of our other collections are limited edition releases, so once they are sold out we don’t generally restock them.

We release new styles constantly and restock old favorites from time to time, so be sure to subscribe to our email or SMS lists to be the first in the know!

While we don’t have a direct storefront to try things on, we sell to many retailers across the US and Canada, so there is probably a retailer near you! Find one with our store locator.

Yes! You can buy an Appaman gift card online. If you have any questions, please contact support@appaman.com and we’ll be happy to help.

Gift card terms and conditions:

• Gift cards can be purchased through the Appaman website.
• No existing account is needed to purchase or redeem a gift card.
• All accounts are subject to the Appaman Terms and Conditions.
• Gift cards, including e-gift cards and gift certificates, do not expire.
• Gift cards may be redeemed only on the Appaman website.
• Gift cards are issued in U.S. Dollars.
• Gift cards cannot be transferred, exchanged, or resold.
• Gift cards cannot be redeemed for cash (except where required by law) or for credit.
• All sales of gift cards are final and non-refundable.
• Appaman is not responsible for lost or stolen gift cards.

Gift cards are emailed to the address the gift card was originally sent to. Please check your spam or promotions folder too.

Store credit from a return is issued as a gift card and emailed to you once your return is processed. Please allow 7–10 days after your return is delivered (see our return policy).

Still can't find it? Email support@appaman.com with your order number and we'll resend it.